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I'm currently working on fixing this problem and hope to have a resolution soon. Please check your email for a message from me.
DonHealey wrote:It's now Monday and about 8:30 am, got a call from Comcast and I'm on the repair list for today, not sure what time they can arrive, but say it will be sometime today. Maybe things are looking up
I’m very glad that we were able to finally able to get your problem narrowed down to an outdoor—not an indoor— phone jack. I’m also sorry that it took so much effort to get a technician out to your home in a timely manner. If you have any other difficulties please feel free to contact us for assistance. Thank you so much for your patience!