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Need help editing a Speed Dial 8 number

Problem Solver

Need help editing a Speed Dial 8 number

I need to change one of my Speed Dial 8 numbers.  I follow the instructions and it doesn't change - it still dials the old number (speed dial number 2).
 
When I dial 2#, it dials 1AAABBBCCCC.
 
I want to change it to dial 1XXXYYYZZZZ.
 
To do that, I dial: *74, 2, 1XXXYYYZZZZ, but it doesn't change, it still dials the old number.
 
I've read this post (2006 - no resolution of this problem back then), this post (not really related, but came up in the search), and this FAQ (no info on changing a Speed Dial number, just on entering it the first time).
 
Can someone help me change the number?  Is there a way to delete the old Speed Dial 8 number before re-entering the new one?
Problem Solver

Re: Need help editing a Speed Dial 8 number

In case anyone cares, I called 1-800-COMCAST and created a ticket for a technician to go into the software and make the change manually.  The technician called and said that the software was acting "squirrelly", took him a couple of tries to get it changed.