Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,829

members

574

online

28,846

topics

Top

Need additional CDV features disabled

Contributor

Need additional CDV features disabled

As stated, I simply need additional CDV features disabled (including voicemail, call waiting, etc.).

 

Even after apparently having the information on the account fixed, I still can't call in / Live Chat because that information hasn't actually been fixed on the account (last 4 were changed when an agent upgraded my package quite some time back, and has never been fixed).

 

I have every other piece of information that could be desired, and just need those features disabled.  Any assistance appreciated.

 

Thank you.

Admin1

Re: Need additional CDV features disabled

Hi Convice -- I can help with disabling these features. I reviewed your account did confirm that the agents you spoke with prior were able to remove all phone features accept Call Waiting. I have disabled that feature as well. You will no longer see any of these features however you could see Call Waiting enable in the future. Call Waiting is a feature driven by your modem so if your modem goes through a factory reset, it will enable that feature by default. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 612 views
  • 0 kudos
  • 2 in conversation