Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,484

members

44

online now

1,937,072

discussions

Top

Need To Disable Call Waiting

Visitor

Need To Disable Call Waiting

hello, i recently got Comcast home telephone but when i got it i told them i needed only just the phone to be able to make calls and receive, i didn't need any extra features, the extra features was still there and i have called customer service 3 times and they keep telling me it will be removed in 2 to 4 days, is there an email address for someone that can help me remove these features or if someone here has a contact i would deeply appreciate it..thank you

Service Expert

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

LarGand,

 

The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Visitor

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

ok thank you , i am still waiting i dont know why customer service told me three times that it was done and its still on my phone, i need those features disabled as soon as possible

 

 

thanks again

Visitor

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

Hi again i hate to be a bother but how long will  it take to get resolved, i need it removed by next week if possible...thank you

Admin1

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

Hi LarGand -- I reviewed these phone features on your account. Only one's I'm seeing are Call Waiting and Caller ID. You would like both of those removed? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Visitor

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

just the call waiting feature thats it...thank you so much that would be greatly appriciated

Admin1

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

You have our Unlimited Saver phone service. Call Waiting comes built-in to that program. I'm unable to remove it unfortunately. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Visitor

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

ok what service do i need to get it removed do i need to upgrade to the next level?

Visitor

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

Nevermind you can close this thread, someone at comcast called me this morning and they was able to remove the call waiting from my account...thanks again

Admin1

Re: NEED TO DISABLE CALL WAITING AND OTHER FEATURE

I saw that. I reviewed the account to see about other plans and saw that order. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon