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NON WORKING CALLER ID ON PC AND TV

Contributor

NON WORKING CALLER ID ON PC AND TV

I USED TO HAVE WORKING UNIVERSAL CALLER ID ON MY PC AND ON MY DIGITAL TV. AFTER POWER BLACKOUTS , THEY ARE NO LONGER THERE. I HAVE DELETED AND RE-DOWNLOADED CALLER ID FROM COMCAST ON MY PC AND AM UNABLE TO OPEN IT  AND HAVE SET ALL PROPER MENU OPTIONS ON MY TV BUT TO NO AVAIL. WHAT DO I DO NEXT?  THANKS.

Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV

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Sorry about the issues with your Caller ID/TV. We are currently working on getting your issue resolved.




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Thanks
-Keisha-
New Poster

Re: NON WORKING CALLER ID ON PC AND TV

Non Working caller ID on PC and TV

Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV

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Sorry about the issues you are having I have refreshed your caller id to TV can you please unplug your cable box for 5 minutes and plug it back in and allow 45 minutes for your guide to fully restore. Test your caller id to TV and if it's still not working please let me know.




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Thanks
-Keisha-
Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV


ComcastKeisha wrote:

--

 

Sorry about the issues you are having I have refreshed your caller id to TV can you please unplug your cable box for 5 minutes and plug it back in and allow 45 minutes for your guide to fully restore. Test your caller id to TV and if it's still not working please let me know.



I have tried everything that has been on the posts but nothing works.  Called Comcast and they have acknowledged the problem but now it's over two weeks and all is still status quo..Nothing working.  Pls advise

Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV

---

 

Sorry for the inconvenience. We are currently working on your issue with caller Id to TV.




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Thanks
-Keisha-
Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

I have the same problem. I have had ID for years and I enjoy knowing who is calling.

Wish I can get it back.

Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

Thank you.  The issue was resolved last night by one of your knowledgeable tech guys.  He was most helpful and had everything corrected promptly.  Tks again

Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

caller id not working on PC or TV .Please Help

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

My callerID is also noy working today, on my TV and PC. I called Comcast went thru all their suggestions and nothing. They said they would have a tech look into it and get back to me, HA, I've heard that before! This is not the first time this has happened. I guess there is nothing I can do. I hate it when you are paying for a service and you do not recieve the full service, our bills should be pro-rated. It's not right to pay for something that you don't get.

Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV

 




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Thanks
-Keisha-
Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

Kiesha

Thank you for the response. I called comcast last night and a service tech came to my house today and I now have caller ID on my phone ,pc and tv. 

Thanks

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

I did exactly what you said, nothing. CallerID used to work, I think it stpped working either yesterday or today. HELP.

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

Are there any other suggestions about getting Univeral Caller ID to work? I've gotten used to having it and it seems to be an inconvenience without it. I really would like to have it working again. Afterall I am paying for it. Thanks for any help you can give me. What next?

 

Contributor

Re: NON WORKING CALLER ID ON PC AND TV

 

problem fixed by comcast tech. working ok now.  thanks.

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

Do you know if the problem has been fixed throughout the entire system?  I live in the Northbay, CA. Fairfield, Vacaville area.

Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

how to get caller id on pc and tv

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

Tried this morning about 10AM and it is working again. It looks like someone heard my cry for help. Thanks Comcast/Xfinity.

Frequent Visitor

Re: NON WORKING CALLER ID ON PC AND TV

When will PC's with Windows7 be able to get Universal ID? After having it on the TV and seeing how much I really liked it  now I must have it for my PC, considering how much time I spend on my PC it would be very helpful. I hope Comcast/Xfinity's R&D dept. are close to a solution.Keep us posted, thanks.

Cable Expert

Re: NON WORKING CALLER ID ON PC AND TV

Caller ID on PC works fine on Windows 7 and has for a long time.

 

http://xfinity.comcast.net/callerid/




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Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV




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Thanks
-Keisha-
Problem Solver

Re: NON WORKING CALLER ID ON PC AND TV

In order to take advantage of UCID on your computer, You must download and install a small client program.  Versions are available for all supported operating systems, including both Windows and Macintosh.

The UCID client is available at http://xfinity.com/callerid/.

The following minimum requirements apply:

  • Customers MUST either have the latest version of Adobe Air installed or be willing to install this software.  Customers with an older version of Air, or who do not have Air installed will be prompted to upgrade when they download and install the client.
  • Windows System Requirements:
    • Intel® Pentium® III 1GHz or faster processor
    • Recommended: Pentium 4 2GHZ or faster 1GB RAM
    • Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions; Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3 Microsoft® Windows® 2000 with Service Pack 4; Windows 2003 Server; Windows 7 (any version)
    • 512MB of RAM
  • Apple Mac System Requirements
    • Intel Core™ Duo 1.83GHz or faster processor; PowerPC® G4 1GHz or faster processor
    • Mac OS X 10.4.11, Mac OS X 10.5.4, 10.5.5; Mac OS X 10.6
    • 512MB of RAM

Further information is available here:  http://www.adobe.com/products/air/systemreqs/.

Please note that older versions of Windows (including the 9x family and NT), Windows Vista Home Basic and older versions of the Mac OS (including 10.1.X, 10.2.X and 10.3.X as well as OS 9.x) are not supported.




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Thanks
-Keisha-
Regular Visitor

Re: NON WORKING CALLER ID ON PC AND TV

WHY DO I NEED A UPGRADE ON MY CABLE BOX WHY WASN'T I GIVEN A BOX THAT WOULD WORK WHEN I GOT MY CABLE. IF I UNDERSTAND YOU CORRECTLY I HAVE TO PAY MORE THAN THE $ 127.00 I'M PAYING NOW TO GET CALLER ID ON MY TV?

New Poster

Re: NON WORKING CALLER ID ON PC AND TV

caller id not working on  TV .Please Help...

 

Cable Expert

Re: NON WORKING CALLER ID ON PC AND TV

Unplug the AC power to  the box for 2 minutes then power it up again.  That usually reloads the ITV app that the UCID works on.

 

It that doesn't help, then a Comcast support agent will need to review the codes on your account and correct  them.




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New Poster

Re: NON WORKING CALLER ID ON PC AND TV

I don't have a DVR...

Cable Expert

Re: NON WORKING CALLER ID ON PC AND TV

It doesn't matter if it's a DVR or a full digital set top box. 




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