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NO PHONE SERVICE - I am in NJ Monmouth County -

Contributor

NO PHONE SERVICE - I am in NJ Monmouth County -

NO PHONE SERVICE - I am in NJ Monmouth County - anyone else effected or is it just my home. Comcast Techs no help via Chat

Contributor

Re: No Phone Service

what area is that ? I am in NJ with same issue

Customer Expert

Re: NO PHONE SERVICE - I am in NJ Monmouth County

Check the outage board at:

http://online.comcast.net/networkhealth/outagecheck.aspx

 

I gather you have internet on the same cable and it is working? Or are you using something else to get online?





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Customer Expert

Re: No Phone Service

I merged your multiple posts here into one thread. One of them wandered by the Macintosh forum with "expert" guidance; you didn't do that. 


You need to determine if it is a problem at your house or more widespread. It sounds perhaps more widespread.


Check the outage board.


Do you get a dial-tone? Is your cable television working? Is the telephone the only part not working?


I know you say that the Chat is worthless, but did you actually try that? Did you try email help?

 

Have you tried resetting your modem? There might be a small recessed button to press with a toothpick or other small device.




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Connection Expert

Re: No Phone Service

Comcast is reporting intermittent CDV outage in NJ per this link

http://forums.comcast.net/t5/Comcast-Digital-Voice/No-Phone-Service/m-p/780811#M4165




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Bronze Problem Solver

Re: NO PHONE SERVICE - I am in NJ Monmouth County

I am locking this thread.

 

JamesR posted a link to our acknowledgement of the outage. I am waiting for further details.

George Lunski
"Retired" Comcast Help Forums Administrator


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