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Mystery phone

New Poster

Mystery phone

I have triple play but i use another company for phone service. I still see numbers on my tv screen. What phone number are they calling? My phone doesn't ring when I see the numbers on the screen.

Silver Problem Solver

Re: Mystery phone

Someone is calling the phone number associated with your account. You should be able to call and have that turned off.

New Poster

Re: Mystery phone

Forgive me, but I have to chuckle Smiley Wink, although I'm sure that you are not.  I've never heard of this type of thing.
I hope that they were able to fix it for you.

Service Expert

Re: Mystery phone


ktctgrl4jsus wrote:

Forgive me, but I have to chuckle Smiley Wink, although I'm sure that you are not.  I've never heard of this type of thing.
I hope that they were able to fix it for you.


Actually this could happen.... the user has triple play which includes CDV...  calls could be coming into that line and the notification is coming through since CallerID is probably included with the triple play package the user has subscribed to.




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Official Employee

Re: Mystery phone

Hi shrilwils, I apologize for your experiences.  Please let me know if you are still experiencing this issue and I will assist.

 

Thank you




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