Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,219

members

12

online now

1,935,931

discussions

Top

My phone number seems to be lost

New Poster

My phone number seems to be lost

Called comcast to cancel my extra phone line. They canceled the wrong line and now no one seems to be able to recover it. I went thru with the rep which line should be canceled four times I even made her repeat which number was to be dropped and they still got it wrong. I cannot believe since it was only a day and 1/2 my phone number of 30 years cannot be recovered. This will cost me thousands of dollars and untold hours if they cannot fix this mess since my truck, trailor and all my business is tied to this number. What is comcast going to do for me to fix this?

Cable Expert

Re: My phone number seems to be lost

You better contact them again, as there is no one from Comcast on this community forum browsing for issues.

 

You can email to we_can_help@cable.comcast.com

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon