Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,186

members

83

online now

1,936,856

discussions

Top

My Caller ID is showing another name besides mine when I make calls

New Poster

My Caller ID is showing another name besides mine when I make calls

Earlier I made a call to my mom and her caller Id did not show my name. Someone else must have had my telephone  number before me. How do I change my own personal caller ID options?

Silver Problem Solver

Re: My Caller ID is showing another name besides mine when I make calls

Hello,

Call 1-800 comcast

Contributor

Re: My Caller ID is showing another name besides m

The previous answer was "Call Comcast"  ...

I have tried to get my ID straightened out for 2 1/2 years now,  with no results other than Comcast updated their data base.  Most calls have correct ID,  but several carriers,  one a business partner to Verizon, still are using an incorrect ID nad they claim they cannot change it since I am not their customer;  only Comcast can change it,  and Comcast must change every Data Base for every phone company!  Where does that leave me,  a Comcast customer?  It seems absurd to think the customer must suffer from communication industry incompetence!