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Modem battery missing

New Poster

Modem battery missing

I received the new modem for Xfinity to replace the old modem; however the battery for the modem is missing.  How do I get one for the new modem?

Connection Expert

Re: Modem battery missing

The official word from Comcast:

‎06-25-2013 02:33 PM

Hello everyone-

I just wanted to let everyone know I understand all the concerns and issues about the back up battery. Many customers are unsure if we are providing them or if we're required to. Our new policy is, as of February we will no longer be providing a backup battery.

We apologize for all the inconvenience.
Thank You
-ComcastLarry-

Also:

"If you would like to order a battery or replace a depleted battery, please call us at 1-888-972-1261. A new battery may be purchased for $35.00 plus taxes and a $5.95 shipping fee. The new battery will be sent to you and arrive in about 7-10 business days."

You can find a battery on eBay for around $15 if you don't want to buy one from Comcast.




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New Poster

Re: Modem battery missing

The old modem has a battery.  Should I take it out and put it in the new batteryless modem?

New Poster

Re: Modem battery missing

Battery is missing in my new modem also. 

Let me know if battery in old modem works in new modem.  If someone trys it, I'll do the same.

 

New Poster

Re: Modem battery missing

As much as we pay for cable service, tv, phone and internet, It seems to me that they could provide a battery for that continued uninterrupted service they claim to have. 

 

Service Expert

Re: Modem battery missing


geraldkammerman wrote:

The old modem has a battery.  Should I take it out and put it in the new batteryless modem?


Your old battery will in all likelihood NOT be compatible with the new gateway.....

You will have to make that determination yourself by searching your old versus your new sepcifications...

 

Good luck!

-=Ray=-




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