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Modem Box

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Modem Box

What does light being yellow rather than green at the "US" setting on the modem mean?

Also, have very bad static problems that started 6 weeks ago on all the wireless phones.  On hold for over 20 minutes to Comcast and can't stay any longer with the static driving me crazy.

Bronze Problem Solver

Re: Modem Box

Hi there,

 

Typically, a yellow light on the US means the upstream and downstream signal levels might not be in spec.

 

I checked your account, and your upstream levels are slightly below spec. This might be causing the issue.

 

We do need to get a tech dispatched to correct the issue.

 

I'll private message you  the information regarding your appointment options.

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