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List of calls rec'd. only going back 2 weeks

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List of calls rec'd. only going back 2 weeks

I need to pull some calls from the past month, but my List of answered and missed calls are only going back 2 weeks to Dec. 18th, and there is no opition to load more calls.  Can someone help with this?  Thanks - never had this problem before.

Service Expert

Re: List of calls rec'd. only going back 2 weeks


GOLDFISHGIRL wrote:

I need to pull some calls from the past month, but my List of answered and missed calls are only going back 2 weeks to Dec. 18th, and there is no opition to load more calls.  Can someone help with this?  Thanks - never had this problem before.


 

For this issue, call into Comcast @ 1-800-266-2278 and speak with a CSR....  this will need to be escalated to tier 2 support at a minimum.



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