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LOST CALLED ID ON BIG SCREEN

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LOST CALLED ID ON BIG SCREEN

I too have lost the CALLER ID on my Big Screen. Tried rebooting PACE RNG10 box to no avail.  Read the "Troubleshoot Caller ID on TV" post but there's no mention how to do the diagnostics to get a peek at the Error Codes.  Tried "Manage Caller ID setting on your TV" but my PACE box menu doesn't include a selection for "ITV".  Am pretty much lost now.