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Keeping Home Number from old Comcast service.

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Keeping Home Number from old Comcast service.

Hi, I'm having trouble getting comcast to let me keep my old House number. 

I recently opened up a new comcast service under my name while cancelling the one under my wifes name. The issue is that comcast gave me a new house number but I want to keep the old one. I didn't move adresses or come from another service provider, I'm having trouble getting my issue fix. I've called customer service who then transfered my to Porting who then transfered me to IT who then transfered me to billing who then gave me a random number that didn't help at all.

 

What should I do?  and Sorry if this is hard to understand.

Service Expert

Re: Keeping Home Number from old Comcast service.


CGUnit wrote:

Hi, I'm having trouble getting comcast to let me keep my old House number. 

I recently opened up a new comcast service under my name while cancelling the one under my wifes name. The issue is that comcast gave me a new house number but I want to keep the old one. I didn't move adresses or come from another service provider, I'm having trouble getting my issue fix. I've called customer service who then transfered my to Porting who then transfered me to IT who then transfered me to billing who then gave me a random number that didn't help at all.

 

What should I do?  and Sorry if this is hard to understand.


If at first you get nowhere... try this approach.... they have always contacted me no later than the next day and always using the number I provided to them ( work, home, cell) whatever...

 

Send an email to:

we_can_help@comcast.com

Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

 

Good Luck!
-=Ray=-




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