Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,789,246

members

83

online now

1,939,206

discussions

Top

Is UCID available in Londonderry, NH?

New Poster

Is UCID available in Londonderry, NH?

In talking with support about 6 times in the last 5 days, 4 techs said yex it is but I need to change my boxes.
2 techs said no its not available yet in my area,
So Im completely confused because it seems none of the techs know
Plus now I have comcast calling me a few times a day saying i need to call 800-comcast and change my boxes.
Id love to get a definitive answer, does anyone in Londonderry have it or know what the cotrect answer is? After 4 techs told me yes, it seems the 2 no's might just be from tech that dont want to bother figuring it out
Tags (1)
Official Employee

Re: Is UCID available in Londonderry, NH?


stevejb wrote:
In talking with support about 6 times in the last 5 days, 4 techs said yex it is but I need to change my boxes.
2 techs said no its not available yet in my area,
So Im completely confused because it seems none of the techs know
Plus now I have comcast calling me a few times a day saying i need to call 800-comcast and change my boxes.
Id love to get a definitive answer, does anyone in Londonderry have it or know what the cotrect answer is? After 4 techs told me yes, it seems the 2 no's might just be from tech that dont want to bother figuring it out

Not yet available for Scientific-Atlanta and Cisco branded cable boxes (which is what we use in Londonderry, NH). Expected to be available in your area by the end of this year.

Apologies for the confusion and thanks for your continued patience.   




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: Is UCID available in Londonderry, NH?


stevejb wrote:
In talking with support about 6 times in the last 5 days, 4 techs said yex it is but I need to change my boxes.
2 techs said no its not available yet in my area,
So Im completely confused because it seems none of the techs know
Plus now I have comcast calling me a few times a day saying i need to call 800-comcast and change my boxes.
Id love to get a definitive answer, does anyone in Londonderry have it or know what the cotrect answer is? After 4 techs told me yes, it seems the 2 no's might just be from tech that dont want to bother figuring it out

Should be working now, apologies for the delay in getting this feature to our customers in NH. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Is UCID available in Londonderry, NH?

Just replaced an old adelphia SA box, which died, with a n RNG-150. Still no caller ID!