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Internet phone problems

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Internet phone problems

I am having problems with my Internet phone. This has even going on for several weeks. It used to be that our signal sounded choppy. Similar to a bad cell phone call. Now we will be talking to someone and they will suddenly start saying hello...hello. So it sounds like we are not there but we can hear them as clear as day. We would really like to have this problem repaired.
Cable Expert

Re: Internet phone problems

It is most likely a signal issue to your telephony modem.

 

Please contact Comcast support and they can do a health check on the eMTA, then they will decide if a tech needs to come out to repair your service.




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Email Expert

Re: Internet phone problems

If he has an Internet phone (e.g. Vonage or MagicJack) then he doesn't need an eMTA, just a normal cable modem.

 

How is your Internet performance in general? Do you get good results from speedtest sites?




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