Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,706

members

16

online now

1,938,027

discussions

Top

Installation and Activation of my WiFi

New Poster

Installation and Activation of my WiFi

I have completed my activation of my Xfinity Internet Wireless Gateway.  I now find that my telephone caller ID is NO LINE.  I cannot receive or make a call from my land line. 

 

What have I missed?

 

 

Gold Problem Solver

Re: Installation and Activation of my WiFi

Please see http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/ and http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem. Also, try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.