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Installation Kit Fee

New Poster

Installation Kit Fee

I have an old telephony modem I lease for $10 per month, the modem died a week ago and I called Comcast and they're sending me a replacement.  Why must I pay $10 for an installation kit?

Silver Problem Solver

Re: Installation Kit Fee

It's $15 in my area, last time they sent me one I didn't need, I took it back to the local office and got them to credit my account.