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Incorrect caller id name

New Poster

Incorrect caller id name

So, I called my house today from my office and my daughter hesitated answering the phone because the caller id showed an incorrect name.  I call the house almost everyday from this same number and this has never been a issue until today.  How do I go about getting this fixed???  This is my business line and simply doesn't work to display an incorrect name.

Service Expert

Re: Incorrect caller id name


bcherrington wrote:

So, I called my house today from my office and my daughter hesitated answering the phone because the caller id showed an incorrect name.  I call the house almost everyday from this same number and this has never been a issue until today.  How do I go about getting this fixed???  This is my business line and simply doesn't work to display an incorrect name.


And is your business line a Comcast business account that you are calling home on?




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New Poster

Re: Incorrect caller id name

No the phone line I am calling from is not a comcast business line.  Calling from a local telcom provider to my home comcast phone line.

 

Brett

Service Expert

Re: Incorrect caller id name


bcherrington wrote:

No the phone line I am calling from is not a comcast business line.  Calling from a local telcom provider to my home comcast phone line.

 

Brett


CallerID is being passed from the originating telco...you may want to redirect the question to your local telcom provider for this instance.




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