Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,407

members

4

online now

1,937,007

discussions

Top

Incomplete telephone calls

New Poster

Incomplete telephone calls

I keep getting calls on my Comcast landline ( and sometimes on outgoing calls) where I can hear the party on the other end, but they can't hear me.  When we try again, the call usually is fine.  What is this about?

Silver Problem Solver

Re: Incomplete telephone calls

Try giving the recessed reset button on the back of the gateway a quick 2 press, using a pen tip or whatever. Give it time for the lights to settle and come back online. See if that improves things.