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Incoming calls

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Incoming calls

I cannot receive calls, they show up on TV screen but the phone doesn't ring and call doesn't come thru.  Also doesn't hold messages

Cable Expert

Re: Incoming calls

Start by resetting the eMTA telephony modem.  There's a indented hole on the back panel that needs a toothpick or poker to press it.

 

Also try a known good wired phone plugged directly to the L1/L2 jack on the eMTA and test it.

 

If this doesn't help, then you need to contact Comcast support.




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Re: Incoming calls

What causes this?