I have X1 (triple package) and 2 Phone landlines, BOTH have XFINITY Voice Service ($21.95 for 2nd line). Question for those of you that have the same service as I do, do you get Caller ID on BOTH lines with call waiting? So if you're talking on either phone and somone calls you, you'll see on your phone who it is, and can answer that call if you want to.
Hello TomD2. To answer this question, you do get Caller ID with Call Waiting on both lines as long as the primary line has this activated and since you have the feature pack on your second line. If this feature is deactivated for the primary line, it will also deactivate for the second line. This feature cannot be independently set for the two lines using residential phone service.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee. Please post so people with similar questions may benefit.
Was your question answered? Mark it as a solution!
Thanks ComcastJoeTru. The primary number has caller ID with call waiting on and so does the second line, yet one of the phone lines can NOT get caller ID with call waiting. Comcast has been trying to fix this now for well over two weeks. I was told that only the primary line can have this feature, not once, but 3 or 4 times!. It seems like if they can't fix something at Comcast you're told you don't have it. lol A man named Sal at Comcast called me Wednesday night, he like you told me yes, you do get that feature on both phones, if both have the that feature pack (they do). Yet no one can fix it! Last conversation with Sal was Thursday around 1:00 PM, still not fixed and it now seems like Sal has also vanished? It doesn't make sense to me that if a problem can't be fixed by a Comcast employee it's dropped and with luck the customer will just go away or the Comcast employee figured he/she tried to fix it and it is time to move on.