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I cannot delete my voicemails

Regular Visitor

I cannot delete my voicemails

I use a desktop PC.

My voicemail box has been full for months.

I cannot delete any voicemail messages because as soon as the page loads the "Mark As" and "Delete" buttons dissappear.

If i checkmark a message the buttons do not reappear

I have tried two different internet browsers, same result.

For the first couple of yrs it worked fine, then one day

the "Mark As" and "Delete" buttons just started disappearing

when the page loads

Service Expert

Re: I cannot delete my voicemails


stormeadg1 wrote:

I use a desktop PC.

My voicemail box has been full for months.

I cannot delete any voicemail messages because as soon as the page loads the "Mark As" and "Delete" buttons dissappear.

If i checkmark a message the buttons do not reappear

I have tried two different internet browsers, same result.

For the first couple of yrs it worked fine, then one day

the "Mark As" and "Delete" buttons just started disappearing

when the page loads


Couple of suggestions:

 

Clear your browser's CACHE and HISTORY...    Turn OFF and pop-up blockers.... make sure you have the current version of JAVA installed and running...  and the current version of FLASH....

 

After all this, give the online VM a try and see if that helped...

 

Good luck!

 

-=Ray=-




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Regular Visitor

Re: I cannot delete my voicemails

Thanks for the suggestions but they did not work.

The "Delete" & "Mark As" buttons still dissappear after page loads.

Regular Visitor

Re: I cannot delete my voicemails

I'm having the same problem.  The delete button has just disappeared.  For a while, VM messages wouldn't load; now they will--but with no means of deleting them.