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How to check voicemail online? poor CS

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How to check voicemail online? poor CS

VERY frustrated with Comcast customer service, but that's nothing new.  We are a business account and have tried a couple times to find out how to check voicemails online.   Cannot find the answer on the site, and when I call I must suffer through recorded phone menu that takes time and ultimately does not give me the right option or allow me to connect with a human being.

 

How in God's name can I talk to a real human that actually can walk me through this until it works?  Dealing with Comcast CS is more painful than any torture I can imagine and has often taken hours on the phone for SEVERAL DAYS.  

 

ETA:  I have no settings under the 'voice' tab in xfinity connect, it just takes me to a page to buy voice services.  We already have comast phone service, why can't I access online voice mail?

Problem Solver

Re: How to check voicemail online? poor CS

---

Sorry about the inconvenience you are experiencing. All our business customers have a designated department always make sure you are speaking with a business account specialist.

To check your voicemail online you will need to access the business sight. 

https://businessvoice.comcast.net

 




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Thanks
-Keisha-