Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,707,311

members

72

online now

1,871,198

discussions

Back to Top

How to accomplish Call forwarding using *72 ?

SOLVED
Posted by
Contributor

Message 1 of 8
6,826 Views

When I try to activate call forwarding ( variable ) by depressing *72 and then immediately dialing the number I want the calls forwarded to it will not work.

 

After dialing *72, no matter how fast I am at getting to the phone number in, I hear a piece of a dial tone before I can fully enter the phone number. 

 

The only way I am sure it is set is by going the SMARTZONE and activating by Call Manager. 

 

Anyone else have this issue or any suggestions on how to do this properly ? 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Cable Expert

Message 6 of 8
7,269 Views
Solution

Yes, if the phone your forwarding to doesn't answer, then you need to hangup, and repeat the *72 (11digit number) sequence a 2nd time.  Then it will set up the forwarding.

 

To cancel fordwarding, just enter *73.

 

Reminder, if you phone is forwarded, your home phone will splash ring once, but you will be unable to answer it.

 

Glad it's working for you, I won't comment on the Comcast instructions.............

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

7 REPLIES
Posted by
Connection Expert

Message 2 of 8
6,823 Views

Do you get the Confirmation Message when you dial it as all one number*XXXYYYZZZZ ?

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 3 of 8
6,819 Views

No confirmation "message" or notifier. As I say, after I push the *72 keys on my phone I will hear a "piece" of a dial tone just before entering XXXYYYZZZ --then it dials the XXXYYYZZZZ number --- i.e. no confirmation

 

 

Instructions say *72 then immediatley dial the destination number you want your calls to go to... 

 

but I am not quick enough to avoid the dial tone --- and I am a pretty fast typist !

Posted by
Cable Expert

Message 4 of 8
6,817 Views

The dial tone after the *72 is normal, you don't have to try and "beat" the dial tone.  A 2nd dial tone is normal, even on "Ma Bell" systems.

 

After you dial the whole sequence, either the receiving party needs to answer the phone, or you hang up and repeat the process a 2nd time.  Again, this is normal procedure.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 5 of 8
6,811 Views

This did the trick ! I was unaware you had to answer the phone I was was trying to forward to.

 

And if I am unable to answer the phone I am forwarding to, you say repeating the *72 process will accomplish the same thing ? 

 

If this is "normal" procedure, it would be nice if Comcast would document it properly... 

 

Thanbks again for your help --- this one has been bugging me and it is such a great feature ...

Posted by
Cable Expert

Message 6 of 8
7,270 Views
Solution

Yes, if the phone your forwarding to doesn't answer, then you need to hangup, and repeat the *72 (11digit number) sequence a 2nd time.  Then it will set up the forwarding.

 

To cancel fordwarding, just enter *73.

 

Reminder, if you phone is forwarded, your home phone will splash ring once, but you will be unable to answer it.

 

Glad it's working for you, I won't comment on the Comcast instructions.............

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 7 of 8
6,806 Views
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 8
6,230 Views

Thanks........I thought that something was wrong w/my found.