Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,740

members

70

online now

1,935,585

discussions

Top

How long for voice re-provision?

Problem Solver

How long for voice re-provision?

I just swapped out my Arris TM502G from Comcast with my own unit (TM502G).  Got the Internet up and running with Comcast help and they transferred me to the phone side.  They said there my ticket has been transferred to another area where they have to redo the VOIP and may take up to 24 hours.  She said it usually doesn't take that long. 

 

Was wondering how long does it take?  Internet is just fine, just waiting for a dial tone.

 

Thanks.

Problem Solver

Re: How long for voice re-provision?

Really, nothing?  Comcast appears they can't fix it.  Is this true?  No phone.

Cable Expert

Re: How long for voice re-provision?

The general idea is since TM502G's, TM602's & TM702's were never sold retail to end users, most are considered "unreturned equipment" owned by Comcast or another cable company, in other words it might be "hot".

 

A TM502G is also almost end of life since it's not a D3 unit.

 

 

The only eMTA sold retail is a TM722G at select Best Buy's with Comcast Connection Centers in them, and not in every Comcast market area.  The eMTA is sold by BB and the on site Comcast rep setups up the installation by a Comcast tech.

 

As in the past, any other eMTA is usually not provisioned by Comcast since is was not bought at a approved retail outlet.

 

If you can get lucky getting it provisioned, you will be one of the very few ones to do so.

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Problem Solver

Re: How long for voice re-provision?

What if I put the original back in?  Will it work? 

Cable Expert

Re: How long for voice re-provision?

The phone will probably work, the HSI will not since you provisioned the 2nd unit for HSI.  You would have to call Comcast back unless the walled garden can provision it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Problem Solver

Re: How long for voice re-provision?

All done.  Swapped back the original, called CC and got up and running in 10 minutes.  Looks like this 'used' one will not work.  I'll be sending it back. 

 

Thanks.  OH, any way to clear the logs on the modem?

Connection Expert

Re: How long for voice re-provision?


sabretooth wrote: 
OH, any way to clear the logs on the modem?

Try resetting the eMTA back to factory defaults using the recessed reset button on the rear. You will need something like a bent paper clip or a pen tip. Depress and hold in the button until you see the indicator lights begin to cycle, then release. Allow time for the device to re-sync.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon