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How do I unblock a number?

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How do I unblock a number?

I have two phone lines in my home.  When line 2 tries to dial line 1, I get a blocked message for ID and caller Id phone.  Do I have something set wrong?

Service Expert

Re: How do I unblock a number?


gr8grandma wrote:

I have two phone lines in my home.  When line 2 tries to dial line 1, I get a blocked message for ID and caller Id phone.  Do I have something set wrong?


No you don't.  I don't believe that Comcast supports Callerid on a second line, but i may be wrong.  You would need to contact Comcast directly and ask them that question.

 

Concerning the blocked message, you can disable call blocking by doing this:

 

 "use home phone and dial star*60 and when you hang up the phone will ring and give you options.

Using the phone press #3 to remove a blocked number and press the number on the phone you want removed. There are other options also. Just listen and choose to do such things as add a number to your block list and press 6 to get a list of all the numbers in your blocked list.

You can remove the block of any number you want. That's all there is to it.

 




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Official Employee

Re: How do I unblock a number?

gr8grandma,

 

I apologize for the delayed response. I have sent you a private message to further assist you.  You can click on my name (Comcastcares) and click on "Private Message Me”. 

At the top of each Forum page you will see a small envelope.  This is the icon for Private Messages, referred to as ‘PM’s’.   A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The envelope icon will have a number next to it if you have any new messages waiting.  

To open a PM, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

 





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