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How do I turn off voice mail? I've called 800-COM-CAST with no success.

Regular Visitor

How do I turn off voice mail? I've called 800-COM-CAST with no success.

I have called 1-800-COM-CAST and spoken with at least 5 different techs to try to get my mom's voice mail turned off. Off-shore Tech Support is unable to complete the request. They confirm that voice mail is deactivated but when I place a test call, voice mail still picks up. I've been given time frames of 24-72 hours for the change to take effect. 

 

What does it take to get voice mail deactivated? I was told during the sale process that this was possible and could be completed by calling customer service.

 

So far, switching mom's service to Comcast has been nothing but frustrating and unacceptable. I'm seriously considering checking into Comcast's 30 day guarantee and switching her back to her former provider. Please help!

Service Expert

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.


carolminor wrote:

I have called 1-800-COM-CAST and spoken with at least 5 different techs to try to get my mom's voice mail turned off. Off-shore Tech Support is unable to complete the request. They confirm that voice mail is deactivated but when I place a test call, voice mail still picks up. I've been given time frames of 24-72 hours for the change to take effect. 

 

What does it take to get voice mail deactivated? I was told during the sale process that this was possible and could be completed by calling customer service.

 

So far, switching mom's service to Comcast has been nothing but frustrating and unacceptable. I'm seriously considering checking into Comcast's 30 day guarantee and switching her back to her former provider. Please help!


carolminor,

 

I have escalated your issue to the Comcast Team available to the Forums.  Expect a reply in this thread or via Private Message soon.

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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Official Employee

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.

Hi carolminor, I can take a look for you. Can you please send me the following via private message:

 

Name on account

Address on account

Account number

Last 4 of social 

 

Thank you

 

 

 

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




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Official Employee

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.

Thank you for the information, I am sorry I forgot to ask but can I get your name?

 

Thank you




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Regular Visitor

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.

Thank you

Regular Visitor

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.

I just sent you a private message.

Thank you!

Official Employee

Re: How do I turn off voice mail? I've called 800-COM-CAST with no success.

Thank you Carolminor




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