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How do I turn off auto voice mail so I can use my fax???

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How do I turn off auto voice mail so I can use my fax???

I have my comcast phone line which I connected to my fax machine.  I'm trying to receive faxes but it goes to comcast voice mail automatically.  How do I shut it off?  Chatted with Comcast but they are "updating" and couldn't access anything.  Help!

 

Valued Contributor

Re: How do I turn off auto voice mail so I can use my fax???

Change the number of rings for voicemail to answer as high as it will go.  I set mine to answer after 9 rings.  My answering machine answers after 5 or 6.

 

Log into your comcast account online.

Go to http://prefs.connect.comcast.net/prefs/voice.

Expand "Call forwarding and rings"

Change the "Rings" settings to whatever you prefer.