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How do I report down cable lines

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How do I report down cable lines

How do I report downed cable lines the storm that came thru Lake County, Illinois on Monday caused some downed trees in my backyard. They fell on the power lines and cable lines so I have no home phone,internet or TV since I have all thru Comcast I've been trying for 3 days now to get in touch with someone using my Cell phone with no luck so far is there another way to report the outage ?
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Cable Expert

Re: How do I report down cable lines

You can use a live chat, but that probably won't speed things up, I know so many out here west of you still waiting for power to return, you are not alone.

 

https://www.comcastsupport.com/chatentry/

 

 




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New Poster

Re: How do I report down cable lines

I too have no internet/voice service, even though power returned yesterday. Is there any way to find out when it WILL return? Does Comcast give updated estimates like ComEd does??

Cable Expert

Re: How do I report down cable lines

Just a word of advice, when you do make contact, tell the the lines are DOWN, you'll get a faster response.




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New Poster

Re: How do I report down cable lines

Hey comcast customer

They do not care about having down cable lines going across the street. I complained and there answer....WE CAN COME IN 5 DAYS.......They have no concern about us as customers except to get $$$$$$$ from us. So much for guarantee..... If you feel the same as I do lets get the message going to them that we are sick of there monopoly>>

Cable Expert

Re: How do I report down cable lines


kyrie01 wrote:

I too have no internet/voice service, even though power returned yesterday. Is there any way to find out when it WILL return? Does Comcast give updated estimates like ComEd does??


Nope.




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