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Home work phone won't connect… Avaya 9620….

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Home work phone won't connect… Avaya 9620….

Does anyone know how to connect an Avaya 9620 IP phone with Comcast?
Phone was working perfectly with Frontier. Switched to Xfinity. Phone is hardwired to an XB3 and it gets stuck at the Discover 10.x.xx.x.xx screen, when trying to connect. Firewall is turned off.

 

Asking for a friend.

Service Expert

Re: Home work phone won't connect… Avaya 9620….


adammusic22 wrote:

Does anyone know how to connect an Avaya 9620 IP phone with Comcast?
Phone was working perfectly with Frontier. Switched to Xfinity. Phone is hardwired to an XB3 and it gets stuck at the Discover 10.x.xx.x.xx screen, when trying to connect. Firewall is turned off.

 

Asking for a friend.


CDV works with traditional phones, not phones of the AVAYA IP flavor.....  I will escalate this just in case there is something Comcast can offer for suggestions....

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Service Expert

Re: Home work phone won't connect… Avaya 9620….

adammusic22,

 

See this link for the answer to your question:  http://forums.xfinity.com/t5/Your-Home-Network/Home-work-phone-won-t-connect-Avaya-9620/m-p/2794528/...

 

Please post your question in one forum only per forum guidelines.




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Connection Expert

Re: Home work phone won't connect… Avaya 9620….

Poster has another duplicate post with another reply here;

 

http://forums.xfinity.com/t5/Your-Home-Network/Home-work-phone-won-t-connect-Avaya-9620/m-p/2794505

 

Please don't create multiple topics for the same question....




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