Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,343

members

22

online now

1,938,439

discussions

Top

Home phone not working for 3 weeks!

New Poster

Home phone not working for 3 weeks!

I have called Comcast numerous times in the past 3 weeks to find out why my home phone is down. The Rep. Stated that the towers are down and should be up in 24 hrs. It is over 3 weeks and I still have no home phone service. I am getting fed up with Comcast because i am being blown off every time I call about this. I am getting ready to change phone company because Comcast is unresponsive!
Cable Expert

Re: Home phone not working for 3 weeks!

The Comcast Cares Team has been notified and will follow up with the local group.

 

Watch this post and your email for updates from the team during the business week.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Home phone not working for 3 weeks!

my home phone has been out for about 3 weeks as well.  what are they saying?  this is my first attempt to figure out why.  we use our cell phones and may just cancel the service!

New Poster

Re: Home phone not working for 3 weeks!

Our home Comcast phone has been out for about 2-3 weeks as well (in Littleton).  What are some home troubleshooting methods we can try before calling Comcast?

Regular Contributor

Re: Home phone not working for 3 weeks!

 

Thank you
Comcast Vic.