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Help with triple play question

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Help with triple play question

So I signed up for the preferred plus triple play which included voice and in my order I said to transfer my number from AT&T. Now I get my EMTA sellf install and its the wrong number so I tell them to put on the pending work order to port my number which will fail since Comcast never asked for my AT&T account number/password.

 

Now im left with 2 disabled cabled boxes and internet that is the only one thats activated completely. How do I take phone off of my work order, convert my package to a double play, and make comcast stop trying to port my number so I can go OOMA instead?