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Help on voice service

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Help on voice service

Just moved. Service Tech came Saturday. But telephone still does not work! Have mobil phone desk set plugged directly into modom #1 telephone slot. I have tried resetting modom by unplugging modem 15 seconds and replugging to electricity, there is no reset button. Tried plugging into Tel #2 slot. I only get a busy signal on the telephone. Need other ideas or reset from headquaters!  # is 804-752-2159. Home 13046 Mid Pines Drive.   John D.