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Fluctuation drops telephone line & internet

New Poster

Fluctuation drops telephone line & internet

We currently are comcast business subscribers and are noticing frequent drops in the internet and telephone services,, It seems that the UPstream seems to hang when coming back up.. I am wandering if I post the results from the cable modem page if anyone can give me an idea of why the fluctuation is occurring with the levels..

 

 

Downstream Frequency 705.000000 MHz 711.000000 MHz 717.000000 MHz

723.000000 MHz

Upstream Frequency 34399995 Hz    


Gold Problem Solver

Re: Fluctuation drops telephone line & interne

While waiting for a reply-

Since you are paying for business class service, I would recommend that you call them sincce they are the dedicated support for business class customers.  I THINK this is the number.  1-800-316-1619.



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New Poster

Re: Fluctuation drops telephone line & interne

Apparently we have a sr tech coming out have had a few techs come out just want to make sense of the whole deal,, as any interuptions in our service during the day cost us money.. and the techs ll say but youre saving money by switching to us..