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Feature that shows who's calling on my TV screen.

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Frequent Visitor

Feature that shows who's calling on my TV screen.

How do I turn off the feature that shows who's calling me on my TV screen? I have two lines because my mother lives with me, my line is the primary one. I don't want any of my calls showing up on my mothers TV screens phones? Please help.

Accepted Solution

Re: Feature that shows who's calling on my TV scre

Hi charlotte7. I can assist with Caller ID showing on your mothers TV screens. You can go to the settings of each of her cable boxes and turn off the XFINITY Voice notifications, which will stop your incoming call notifications from popping up on her TV's. 

 

Here are the step by step instructions: https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

 

Please let me know if I can help any further. ​​​​​​​

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Service Expert

Re: Feature that shows who's calling on my TV scre


charlotte7 wrote:

How do I turn off the feature that shows who's calling me on my TV screen? I have two lines because my mother lives with me, my line is the primary one. I don't want any of my calls showing up on my mothers TV screens phones? Please help.


Call into Comcast at 1-800-266-2278 or 1-800-934-6489, select BILLING and tell the CSR that you would like the CallerID Rate Code be REMOVED from your account.... this will effectively disable CallerID on your subscription.




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Official Employee

Re: Feature that shows who's calling on my TV scre

Hi charlotte7. I can assist with Caller ID showing on your mothers TV screens. You can go to the settings of each of her cable boxes and turn off the XFINITY Voice notifications, which will stop your incoming call notifications from popping up on her TV's. 

 

Here are the step by step instructions: https://www.xfinity.com/support/cable-tv/x1-text-messaging-notifications/

 

Please let me know if I can help any further. ​​​​​​​




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Frequent Visitor

Re: Feature that shows who's calling on my TV scre

Hey Joe, won't this also turn off her Mothers caller ID off her TV screen?   What's Mom going to do if she likes seeing who is calling HER while she is watching her TV (screen), doesn't this take that away from Mom?  

 

Official Employee

Re: Feature that shows who's calling on my TV scre

Hello TomD2, to answer your question about Caller ID on TV. You are correct, this will turn off all Caller ID notifications on the TV(s) that is set to have the notification off. The Caller ID  on TV is a service provided only for the primary telephone line in the home. So if a user who has a second line does not want/need to see Caller ID notifications for the primary line, they can turn this feature off.

 

Of course, as another option, Caller ID can me removed from the account entirely as well. 




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Frequent Visitor

Re: Feature that shows who's calling on my TV scre

Thank you, problem solved
Frequent Visitor

Re: Feature that shows who's calling on my TV scre

Problem solved, thank you
Official Employee

Re: Feature that shows who's calling on my TV scre

Thank you for this update charlotte7, If you need any further help going forward please reach out to us, we are always here to assist. Have a great day.




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