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Fax from HP 8500

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New Poster

Fax from HP 8500

I would like to be able to send faxes from my HP officejet 8500, which is connected (via splitter) to my main Comcast voice line.  When I try to do that, my HP indicates that there is no answer (even when I'm sending to a fax that I know is available and awaiting my call).

 

Any suggestions?

Accepted Solution

Re: Fax from HP 8500

Cable Expert

Re: Fax from HP 8500

Make sure you are using a 2 wire phone cord to the HP.  Using a standard 4 wire cord will mess up the HP because there is talk battery on the 2nd line even if there is no phone number provisioned.

 

The 2 wire cord will only have the center 2 phone wires (red / green) and no yellow / black.  If one didn't come with the all in one, Radio Shack might have one.

 

 




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Bronze Problem Solver

Re: Fax from HP 8500

Use a two wire phone cable not one of the four wire ones.  Set baud rate to 9600

New Poster

Re: Fax from HP 8500

Thanks! Tried that; didn't work.  The 2-wire phone cable is plugged into a splitter, which then connects to the wall socket.  Is the splitter a problem?

New Poster

Re: Fax from HP 8500

How do I set the baud rate?  Is that something I can set on the HP 8500?

Problem Solver

Re: Fax from HP 8500

New Poster

Re: Fax from HP 8500

Thanks!  I had the phone cord connected to the wrong port on the back of the HP.  Augh....