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FAX will not work

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FAX will not work

I have a Xfinity VOIP Phone and when I connect my FAX machine the lines go busy and the FAX will not work I tried the FAX at anouther home and it worked fine, It has to be the VOIP. What do I do?

Service Expert

Re: FAX will not work


rnowak wrote:

I have a Xfinity VOIP Phone and when I connect my FAX machine the lines go busy and the FAX will not work I tried the FAX at anouther home and it worked fine, It has to be the VOIP. What do I do?


 

Try using only a 2-wire phone cord, not a 4-Wire type.

Plug the FAX directly into the modem/gateway's active TEL jack and test to see if it works there.  If it does you may have a wiring issue if using this on your home's phone jacks.

 



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