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Error when accessing Call Manager

Posted by
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Message 1 of 51
3,387 Views

I keep getting Network Access error every time I try to access the Call Manager. Looking at other messages, it seems quite a lot of people are having similar issues. however I don't see any resolution listed.

 

Please help.

50 REPLIES
Posted by
Silver Problem Solver

Message 2 of 51
3,372 Views

Jaimin wrote:

I keep getting Network Access error every time I try to access the Call Manager. Looking at other messages, it seems quite a lot of people are having similar issues. however I don't see any resolution listed.

 

Please help.

 


Hello,

Have you tried deleting your cache and temporary files in your browser?

 

Posted by
Visitor
Message 3 of 51
3,368 Views

i AM HAVING THE PROBLEM AS WELL ANS THE TECHS OVER THE PHONE HAVE NO CLUE

Posted by
Visitor
Message 4 of 51
3,366 Views

I HAVE NO FUNCTIONALITY IN CALL MANGER WHATSO EVER--I HAVE USED FIREFOX, IE, AND DIFFERENT COMPUTER TO NO AVAIAL.

Posted by
Visitor
Message 5 of 51
3,365 Views

i AM GETTING THE NETWORK ERROR WHEN ATTEMPTING TO ACCESS THE CALL MANAGER- KEISHA MAY I GET SOME HELP TOO..I SPOKE TO TECH BUT I HAVE NO CONFIDENCE IN ACTUALLY GETTING HELP , THE POOR GUY HAD NO CLUE..HELP THIS HAS BEEN HAPPENING FOR AT LEAST WEEK--NEED CALL MANAGER

Posted by
Visitor
Message 6 of 51
3,345 Views

I've had the same call manager network error for the past week, cleared cache & temp files, tried using 3 different computers on two different networks.   Its got to be a Xfinity problem.  Glad I went to this forum so that I didn't waste my time on the phone with a tech who can't provide a resolution.

Posted by
Problem Solver

Message 7 of 51
3,332 Views

roslyngrant--

 

Sorry about the issues you have experienced. I received your Private message and I have escalated this issue and someone will be in contract with you soon.




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-Keisha-
Posted by
Problem Solver

Message 8 of 51
3,327 Views

--

 

Sorry about the issues that you are having. I have escalated this error and Someone from your local region will be contacting soon. 




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-Keisha-
Posted by
Problem Solver

Message 9 of 51
3,325 Views

---

 

I escalated your issue 11/3/2011 per another thread. Someone will be in contact with you from your local region.




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Thanks
-Keisha-
Posted by
Frequent Visitor

Message 10 of 51
3,304 Views

We are having the same issue in Call Manager:

 

A Network Serice Error has Occured

 

code:SERVICE.FAILURE

 

Please fix it.

 

Thank You.

 

Posted by
Visitor
Message 11 of 51
3,293 Views

GREAT NEWS=== THE TICKET APPEARS TO HAVE WORKED FOR ME--FOR NOW--THE GUY ON THE PHONE( THANK YOU  KEISHA) STATED THEY NEDED TO TOGGLE THE TIME ZONE ON THEIR END And it worked--the bad news he said it is not working for all customers..

Posted by
Problem Solver

Message 12 of 51
3,279 Views

--

 

Sorry for the inconvenience. I have escalated your issue and someone will be contacting you soon.




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Thanks
-Keisha-
Posted by
Problem Solver

Message 13 of 51
3,278 Views

--

Thank you for following up with me. I am glad to hear that your issues are resolved.




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-Keisha-
Posted by
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Message 14 of 51
3,265 Views

Hi Keisha,

I haven't yet heard from anyone on this issue. Hopefully, somoene will contact to get this resolved soon.

 

Jaimin

Posted by
Frequent Visitor

Message 15 of 51
3,250 Views

   I received a call from Comcast, but I was not in.  It will be hard to reach me.  

 

I have already rebooted my cable modem.  I have tried to use call manager on 3 different computers.  There is nothing more we can do from our end.  

 

Please fix the issue on YOUR end.  It is still broken:

 

When I try to use Call Manager, to forward calls for example, I get the following Comcast error:

 

A Network Service Error has Occurred.

System Failure: Java.Lang.NullPointerException

ServiceFailure

 

Thank You.

 

 

Posted by
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Message 16 of 51
3,245 Views

I'm also getting network service error when trying to access call manager .  method GetVoiceFeatures Request

msg: system failure: java.lang.NullPointerException.  I changed to xfinity connect lite.  tried to save preference and got network error.  Went back to xfinity connect and saved and reset and still get the same message.

Posted by
Frequent Visitor

Message 17 of 51
3,239 Views

You can use the old digital voice center unitl Comcast fixes the problem. Sign in first, then go to:

 

https://digitalvoice.comcast.net

 

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Message 18 of 51
3,233 Views

when trying to go to the Preferences on the old DV site, I get

"Sorry, we are currently unable to complete your request. We apologize for this inconvenience. If this problem persists, please call Customer Service.   [Error DVC-377]        "

 

This is so messed up Smiley Sad  I want to turn on the voicemail transcrption option and have been trying since over a week now.

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Message 19 of 51
3,228 Views

It let's me into voicemail, unfornuately I can screen specific phone numbers that I need to. 

Posted by
Problem Solver

Message 20 of 51
3,197 Views

---

 

Sorry for the delay. I have reviewed your account and there was several attempts made to you which were unsuccessful. Can you please check your Comcast.net email address I can see the message sent out from our technician with their contact information to try and resolve your issue. I am also updating your account. Someone will be contacting you soon.

 Are you still experiencing this issue today?




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Thanks
-Keisha-
Posted by
Problem Solver

Message 21 of 51
3,195 Views

--

 

Sorry for the delay I do show that we reached out to you today and left a voicemail for you. Can you give us a better time to contact you for troubleshooting as we need someone to be available to assist in this repair.




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Thanks
-Keisha-
Posted by
Problem Solver

Message 22 of 51
3,192 Views

---

 

Sorry for the inconvenience. I have escalated your issue and someone will be in contact with you soon.




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-Keisha-
Posted by
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Message 23 of 51
3,177 Views

Thanks, Keisha. I only see one call in the caller ID this afternoon from Comcast.

 

Anyway, I just checked the Call Manager preferences and the 'network service error' has been resolved.

 

thank you.

Jaimin

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Message 24 of 51
3,173 Views

I ran it today and everything is working now.  Thanks

Posted by
Problem Solver

Message 25 of 51
3,156 Views

 




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Thanks
-Keisha-
Posted by
Problem Solver

Message 26 of 51
3,155 Views

 




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-Keisha-
Posted by
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Message 27 of 51
3,125 Views

I am also receiving the 'network service error' message when trying to access the Call Manager and Notifications preferences.

Posted by
Problem Solver

Message 28 of 51
3,117 Views

 




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Thanks
-Keisha-
Posted by
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Message 29 of 51
3,093 Views

Having the same issues as others when accessing call manager.  I calledcomcast helpdesk last week was told it was a known issue and that i need to keep checking back, which isn't practical.  Pls help.

Posted by
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Message 30 of 51
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Deleted post

Posted by
Visitor
Message 31 of 51
3,058 Views

How can I get off the this forums email list!!!

I'm getting more junk mail from this form that from anywhere else...

 

Posted by
Gold Problem Solver

Message 32 of 51
3,037 Views

rb47 wrote: How can I get off the this forums email list!!! I'm getting more junk mail from this form that from anywhere else...

Near the top of the forum page, click Topic Options, then Unsubscribe.

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Message 33 of 51
3,019 Views

Having the same issue.  Was told the same.  When will this be fixed ?????

Posted by
Problem Solver

Message 34 of 51
3,000 Views

 




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Thanks
-Keisha-
Posted by
Problem Solver

Message 35 of 51
2,998 Views

 




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-Keisha-
Posted by
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Message 36 of 51
2,973 Views

The problem was corrected yesterday.  Technician had to delete / recreate my vmail box, not sure what else had to be done.  Working fine now.  Also rec'd call from Kristina at Comcast who helped get tech team involved.  Thank you.

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Message 37 of 51
2,919 Views

I have the same problem.  Could someone please help me?  Thanks.

Posted by
Problem Solver

Message 38 of 51
2,838 Views

 




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Message 39 of 51
2,834 Views

Hi Keisha,

 

Yes, I am still getting an error.  When I click on Call Manager or anything under it, I get the following error:

A network service error has occurred.

method: GetVoiceFeaturesRequest

msg: system failure: java.lang.NullPointerException

code: service.FAILURE

detail: soap.Receiver

 

Thanks

Posted by
Problem Solver

Message 40 of 51
2,822 Views

 




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Thanks
-Keisha-
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Message 41 of 51
2,814 Views

I was able to get this resolved. I called in and described the problem again and someone called me back and said they had corrected the problem. They said my timezone had to be reset.  The timezone is visible only under Xfinity Connect Lite.  To switch to the lite version, you have to go to the General selection under Preferences, select the Lite version and then press save.  Next, you have to go back to Home and then Preferences and then General to see the timezone.  Once you set the timezone correctly and press save, then you can change back to the regular version of Xfinity Connect.  Thank you Keisha.

 

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Message 42 of 51
2,812 Views

(In regards to my previous post)  Also the technician may have done something in addition to resetting the timezone as he said he had to clear the error on the account.  But maybe this will help someone else get their problem resolved faster.

Posted by
Problem Solver

Message 43 of 51
2,810 Views




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Thanks
-Keisha-
Posted by
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Message 44 of 51
2,683 Views

I keep getting a "network access error" when trying to access call manager. what's going on?

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Message 45 of 51
2,681 Views

still getting errors

 

 

 


 

 

Posted by
Frequent Visitor

Message 46 of 51
2,669 Views

The below has been posted as a solution under a defferent subject title 

 

http://forums.comcast.com/t5/Voice-Mail/Network-Service-Error-Has-Occurred/td-p/1114159

Re: Error message when trying to use call manager

I did this below and worked for me.

 

It is now working for me. not sure if what I did fixed it, but I did one thing after which all works great. For the phone line that wouldn't work in this tool, I went into  https://digitalvoice.comcast.net/   to configure my voice mail preferences. Essentially, I removed the checkbox check that required my voice mail password when calling voice mail from that number (i.e. my home). After saving that digitalvoice.comcast.net preference change, I went back into the Xfinity Call Manager preferences website and I was able to make any changes I wanted now with no network service error like before.

Posted by
Problem Solver

Message 47 of 51
2,654 Views




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Thanks
-Keisha-
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Message 48 of 51
2,652 Views

I followed some advice found in this thread. I'm no longer getting error messages. Things appear to be fine.  Thank you.

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Message 49 of 51
2,608 Views

I followed the advice for changing the time zone and I no longer got the "network error has occured" message, but when I tried to save my call manager changes I got the following message: " A client error has occured. Please try again." I got rid of that error message by switching to the light version. Now everthing works as it should. Thanks.

Posted by
Problem Solver

Message 50 of 51
2,564 Views

All,

Thank you for the updates to let us know that everything is resolved.




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Thanks
-Keisha-