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Error DVC-351

Frequent Visitor

Error DVC-351

 

Hello --

 

I have been receiving the following errors while trying to access my xfinity smartzone voicemail / placed calls / answered call / missed calls / call preferences / and more specifically call screening options:

 

 

Error 1 --->  "Sorry, we are currently unable to complete your request. We apologize for this inconvenience. If this problem persists, please call Customer Service.   [Error DVC-351]"

 

and also :

 

Error 2 ---> "We are temporarily unable to retrieve calling feature settings. Please try again later. If you require assistance please contact Customer Service [URL: http://www.comcastsupport.com/] with the reference code: SCC-xxxx"

 

 

Can I please have somebody investigate this issue and correct it? -- I have contacted the comcast help desk several times and they are unable to fix the problem.

 

The last time this occurred, I made the following post and the error was corrected.

 

http://forums.comcast.com/t5/Voice-Service-and-Equipment/Continuing-Smartzone-SCC-0250-errors/td-p/8...

 

 

thank you so much,

 

--TLW

Cable Expert

Re: Error DVC-351

The Comcast Cares Team has been notified of your error and will get the right people to get it fixed.

 

Watch this post and your email for updates from the team.




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Problem Solver

Re: Error DVC-351




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
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Thanks
-Keisha-
Frequent Visitor

Re: Error DVC-351

Hello Keisha -- 

 

Comcast technical support via telephone still seems unable to determine what this problem is or how it can be fixed. How were they able to fix it last time? 

 

Thanks,

 

TLW