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Error Accessing Call Manager Preferences in Xfinity Connect

New Poster

Error Accessing Call Manager Preferences in Xfinity Connect

During the last few days, I have been trying to use the voice mail features in Xfinity Connect but I cannot access voice mail preferences. I have tried multiple computers and multiple browsers. I have no problem reaching other sites. I have update to the latest version of Java.

 

 

Error message below. Please help!

 

A network service error has occurred.

 

method: GetVoiceFeaturesRequest msg: system failure: java.lang.NullPointerException code: service.FAILURE detail: soap:Receiver trace: com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException ExceptionId:btpool0-24119:1319171147627:d37ecaea5c26c9e7 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.lang.NullPointerException at com.zimbra.cs.voice.velodrome.voicemail.GetUMSubscriberSummary.invoke(GetUMSubscriberSummary.java:51) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.getVoiceMailAttrs(VelodromeVoiceStore.java:108) at com.zimbra.cs.service.voice.GetVoiceMailPrefs.process(GetVoiceMailPrefs.java:63) at com.zimbra.cs.service.voice.GetVoiceFeatures.process(GetVoiceFeatures.java:108) at com.zimbra.cs.service.voice.GetVoiceFeatures.handle(GetVoiceFeatures.java:54) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) ... 32 more request

 

Silver Problem Solver

Re: Error Accessing Call Manager Preferences in Xfinity Connect


judzinski wrote:

During the last few days, I have been trying to use the voice mail features in Xfinity Connect but I cannot access voice mail preferences. I have tried multiple computers and multiple browsers. I have no problem reaching other sites. I have update to the latest version of Java.

 

 

Error message below. Please help!

 

A network service error has occurred.

 

method: GetVoiceFeaturesRequest msg: system failure: java.lang.NullPointerException code: service.FAILURE detail: soap:Receiver trace: com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException ExceptionId:btpool0-24119:1319171147627:d37ecaea5c26c9e7 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.lang.NullPointerException at com.zimbra.cs.voice.velodrome.voicemail.GetUMSubscriberSummary.invoke(GetUMSubscriberSummary.java:51) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.getVoiceMailAttrs(VelodromeVoiceStore.java:108) at com.zimbra.cs.service.voice.GetVoiceMailPrefs.process(GetVoiceMailPrefs.java:63) at com.zimbra.cs.service.voice.GetVoiceFeatures.process(GetVoiceFeatures.java:108) at com.zimbra.cs.service.voice.GetVoiceFeatures.handle(GetVoiceFeatures.java:54) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) ... 32 more request

 


 

Hello,

You are not the only one that have this problem. Please follow this thread to see what you have to do to correct it.

http://forums.comcast.com/t5/Voice-Mail/Cannot-Access-Call-Manager-Settings/m-p/1090581#M565

Problem Solver

Re: Error Accessing Call Manager Preferences in Xfinity Connect

--

 

Sorry for the inconvenience. I have escalated this issue and someone will be contacting you soon.




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Thanks
-Keisha-
New Poster

Re: Error Accessing Call Manager Preferences in Xfinity Connect

I'm getting the same error message. No solutions found on the forum, just lots of "sorry for your problem". How about a solution, anyone?

New Poster

Re: Error Accessing Call Manager Preferences in Xfinity Connect

I'm not getting an error message, but when I click on a link, voice, email, etc., I get sent right back to the main page.  There's no way for me to access the voice mail or email preferences.  To see that this has been going on for such a long time and no general patch has been applied by Comcast is even more maddening.  No wonder people are leaving in droves.

Problem Solver

Re: Error Accessing Call Manager Preferences in Xfinity Connect

 




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
Problem Solver

Re: Error Accessing Call Manager Preferences in Xfinity Connect

sirrock4---

 

Sorry for the issues you are having. I have escalated the problems you are experiencing and someone will be contacting you soon.




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Thanks
-Keisha-
Frequent Visitor

Re: Error Accessing Call Manager Preferences in Xfinity Connect

how did you copy your error message? i'm getting one too only it's when trying to switch on readable voice mail. i would like to post a copy of that error message on here.

Frequent Visitor

Re: Error Accessing Call Manager Preferences in Xfinity Connect

is the new voice mail service even working yet? i got a service update e-mail today introducing readable voice mail. i did all 6 steps in the e-mail and then got an error message. i can't figure out how to copy and paste the error message on here and it's way to long to hand type.

HELP!?

New Poster

Re: Error Accessing Call Manager Preferences in Xfinity Connect

Keisha - I am having the exact same problem as most of the other are - I get an error when a access the Call Manager Preferences.  Can you please escalate this for me?  Thank you!

New Poster

Re: Error Accessing Call Manager Preferences in Xfinity Connect

I'm having the same issue. Its been happening at least 2 weeks

Highlighted
Frequent Visitor

Re: Error Accessing Call Manager Preferences in Xfinity Connect

will this ever work? i've been waiting and trying since i got the 1 st notification that this was available and it still doesn't work. why tell customers about a new service that doesn't work. i was so looking forward to this.

Frequent Visitor

Re: Error Accessing Call Manager Preferences in Xfinity Connect

i send error reports all the time but have yet to receive any feedback

New Poster

Re: Error Accessing Call Manager Preferences in Xfinity Connect

I tried a different internet browser (Mozilla) and it worked perfectly. I haven't tried any of the other browsers out there but they may help some others.

Frequent Visitor

Re: Error Accessing Call Manager Preferences in Xfinity Connect


sirrock4 wrote:

I tried a different internet browser (Mozilla) and it worked perfectly. I haven't tried any of the other browsers out there but they may help some others.


i'vr tried google chrome & internet explorer. and i just now tried with mozilla and got the following:

 

method:GetVoiceFeaturesRequestmsg:system failure: java.lang.NullPointerExceptioncode:service.FAILUREdetail:soap:Receivertrace:com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException ExceptionId:btpool0-16191:1325523042732:798a7bca986b35e2 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.lang.NullPointerException at com.zimbra.cs.voice.velodrome.voicemail.GetUMSubscriberSummary.invoke(GetUMSubscriberSummary.java:51) at com.zimbra.cs.voice.velodrome.VelodromeVoiceStore.getVoiceMailAttrs(VelodromeVoiceStore.java:108) at com.zimbra.cs.service.voice.GetVoiceMailPrefs.process(GetVoiceMailPrefs.java:63) at com.zimbra.cs.service.voice.GetVoiceFeatures.process(GetVoiceFeatures.java:108) at com.zimbra.cs.service.voice.GetVoiceFeatures.handle(GetVoiceFeatures.java:54) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420) ... 32 more request:

aalves1@comcast.net0_f3229e7f44e7f8f362e85d2d833f96bda5c58801_69643d33363a66613930346363302d376634662d343137622d393631362d3938633435613730326339633b6578703d31333a313332353536363233373030343b747970653d363a7a696d6272613b