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Dumps to voice mail after 1 ring

Regular Visitor

Dumps to voice mail after 1 ring

After 1 ring my calls go to voicemail.  Voicemail is set to 9 rings.  If I reboot my modem it is good for a day then goes back to dumping to voicemail after 1 ring?

Cable Expert

Re: Dumps to voice mail after 1 ring

First determine that it is not a inside wiring or equipment issue.  Unplug the telephone cord from the L1/L2 jack on the eMTA telephony modem and plug in a known good wired phone and give it a good test.  if it still does it, then Comcast will need to come out to replace the eMTA.

 

If it works with a phone connected directly to the eMTA, then you have telephone equipment, or inside wiring / jack issues that need addressing.




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