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Double click heard every 20-30 seconds while talking

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Double click heard every 20-30 seconds while talking

First, I do enjoy CDV.
 
My only issue is everytime I talk on the phone every 20-30 seconds you will hear a double click on the line as if someone is picking up another receiver which is not occurring.  The other party I am speaking with also hears the noise. 
 
I would appreciate it if someone might be able to explain the double click and or how to get rid of it.
 
Thank you for your time.
Most Valued Poster

Re: Double click heard every 20-30 seconds while talking



Liverpool209 wrote:
First, I do enjoy CDV.
 
My only issue is everytime I talk on the phone every 20-30 seconds you will hear a double click on the line as if someone is picking up another receiver which is not occurring.  The other party I am speaking with also hears the noise. 
 
I would appreciate it if someone might be able to explain the double click and or how to get rid of it.
 
Thank you for your time.


Have you checked your voice mail??
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Contributor

Re: Double click heard every 20-30 seconds while talking

Hello Liverpool209: 

     Thank you for posting you concern on the Comcast Digital Voice Forum. I checked for any abnormalities with your service by running a couple of diagnostic checks, and I can see a few possible problems. Please contact us so that we can investigate the issue further.

Thanks

modmlr