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Don't do it!

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Don't do it!

I was without phone service (or internet for that matter) for more than 24 hours.  They wanted me to wait 7 days (yes, you read that correctly) to have it fixed and then told me I was lucky that they sent someone out this afternoon to fix my problem.  My service went out, as was reported, yesterday. 
 
I've had the service for a little over a month now and this was my 5th trouble call.
 
If you are considering switching to comcast digital voice, don't do it!
Most Valued Poster

Re: Don't do it!



Merry123 wrote:
I was without phone service (or internet for that matter) for more than 24 hours.  They wanted me to wait 7 days (yes, you read that correctly) to have it fixed and then told me I was lucky that they sent someone out this afternoon to fix my problem.  My service went out, as was reported, yesterday. 
 
I've had the service for a little over a month now and this was my 5th trouble call.
 
If you are considering switching to comcast digital voice, don't do it!


Thatis a bunch of hooey. They fed you. Call and speak to a manager. Also mPM the mod here and he will look into it for you.
I have it and love it, If I have a problem they are on it in a flash. Some one needs to go job hunting. Maybe flipping brugers.
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Most Valued Poster

Re: Don't do it!



Merry123 wrote:
.
 
If you are considering switching to comcast digital voice, don't do it!



Ok, I promise I won't switch! Smiley Wink
Most Valued Poster

Re: Don't do it!



Drewby wrote:


Merry123 wrote:
.
 
If you are considering switching to comcast digital voice, don't do it!



Ok, I promise I won't switch! Smiley Wink


Oh you were not gonna anyway.Smiley Wink
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New Poster

Re: Don't do it!

I spoke with 19 different people regarding this problem, 7 of them managers and they all told me the same thing.
 
I'm switching back to my old carrier.  The product sucked (noise on the line, dropped calls, caller id never worked properly) so I'm very glad not to be giving Comcast that $$ every month.  Now, if only they weren't the lesser of the evils in terms of cable and internet, I could get rid of them altogether.
Most Valued Poster

Re: Don't do it!

Purely a regional problem then, cause I've had no problem with my CDV service since day one of install.  I've had since Oct '05.
But don't take my word for it, ask a Comcast Forum Expert, or goto http://www.dslreports.com/
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Regular Contributor

Re: Don't do it!

Hi Merry123,
 
I apologize for the problems you have been having with the Digital Voice service and I hope that the technician that we had out at your home yesterday was able to fix everything to your satisfaction.  Sometimes it does take a few tries before we are able to track down the root cause of the problem.  I did take a quick look at your modem and it looks like everything should be fine now.
 
Comcast does recognize how critical it is that phone service be restored as soon as possible if you should happen to lose telephone service, so we will make every effort to have a technician at your home within 24 hours of the problem being reported.  If that should happen to you, you should make sure that you are speaking to a Comcast Digital Voice specialist, since they will be able to make sure you are given a higher priority appointment.
 
As Naddie1 suggested, if there's anything I can do to assist you, please send me a private message and I will do my best.
 
Thanks for the post!
 
Geoff.

Message Edited by GeoffG on 11-30-2006 08:49 AM

Most Valued Poster

Re: Don't do it!



Drewby wrote:


Merry123 wrote:
.
 
If you are considering switching to comcast digital voice, don't do it!



Ok, I promise I won't switch! Smiley Wink



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