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Do not get called ids on screen, and the interactive TV button does nothing.

Regular Visitor

Do not get called ids on screen, and the interactive TV button does nothing.

My recentry installed DCH3416 digital DVR box does not give any response when pressing the interactive TV option on the menu.  I no longer receive Caller IDs on-screen which I had before the new box was installed.

Cable Expert

Re: Do not get called ids on screen, and the interactive TV button does nothing.

Usually power cycling the box will bring back the ITV apps including the caller ID.

 

Please unplug - wait a minute - replug the DVR, and wait 30 minutes for the apps to reload.

 

if that doesn't help, post back and it will be escalated to the Comcast Cares Team, as it would then be an account coding issue.




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Regular Visitor

Re: Do not get called ids on screen, and the interactive TV button does nothing.

Your suggestion worked.  Problem appears to be com[letely resolved.  Thanx!!

New Poster

Re: Do not get called ids on screen, and the interactive TV button does nothing.

Do i need to have a DVR to use the caller ID on the TV option? It is showing as available on the installation rec.?

Cable Expert

Re: Do not get called ids on screen, and the interactive TV button does nothing.

The UCID on TV is available on all newer full Motorola or Pace set top boxes & DVR's.  In otherwords, if you have a very old DCT 2000 series box it might not work due to limited memory.

 

 




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