Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,484

members

44

online now

1,937,072

discussions

Top

Disabled phone line

ANSWERED
New Poster

Disabled phone line

I don't have power on my phone, just says CONNECTING... and it's been like this since this morning.No incoming or outgoing calls. I've checked on my other phones and just the does just the same.

 

 

Accepted Solution

Re: Disabled phone line

I assume your using a cordles phone and that the handset is not finding the base.  Follow the directions in the phone's manal for the base to reconnect with the handset, including unplugging the AC power on the base.

View answer in context
Cable Expert

Re: Disabled phone line

I assume your using a cordles phone and that the handset is not finding the base.  Follow the directions in the phone's manal for the base to reconnect with the handset, including unplugging the AC power on the base.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon