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Difficulty sending & receiving texts

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Difficulty sending & receiving texts

Cannot send or receive texts...comcast tried to send one, didn't receive it.  Attempted sending texts come back as "Undelivered"...unbelievable in this day & age.  Whatever hapoened to tge "Comcast  Guarantee"...i was told they would contact me within 24 to 72 hours...are the Rigas' back running things?