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Device upgrade

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Regular Visitor

Device upgrade

I received my upgraded digital modem yesterday. All would be well if I could find out where to get the battery for it. There is no battery shipped inside the modem and no battery shipped inside the box. If I am supposed to buy my own battery it would be nice to learn where to buy it. Incidentally, I spent an hour so trying to get in touch using the web and chat addresses quoted in the materials included with the device. No luck.

Accepted Solution

Re: Device upgrade

Problem solved. Thank you very much.

View answer in context
Gold Problem Solver

Re: Device upgrade

They no longer supply the batteries. You can buy them from Comcast (see http://customer.comcast.com/help-and-support/phone/getting-a-new-battery/ ) although online sources have them for about half the cost.

 

Could you post the faulty web and chat addresses? Comcast might want to know about the bad information you received.

Regular Visitor

Re: Device upgrade

If I have but do not use phone service do I need the battery?

 

www.comcast.com/chat

Regular Visitor

Re: Device upgrade

Oh, and thank you. One less little bit of aggravation.

 

Regular Visitor

Re: Device upgrade

Problem solved. Thank you very much.

New Poster

Re: Device upgrade

I got a call for an upgrade of my devise.  I can not find how to order it.