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DVR Manager and Caller ID

New Poster

DVR Manager and Caller ID

We recently added Voice services to our account.   Phone and cable services seem to be working fine.   However, I can't seem to get our DVR to display Caller ID information on the TV screen; I've confirmed the Option is ON in the menu.   Also, tried accessing DVR Manager via my PC, and I keep getting the error that "compatible DVR's can't be found".   I called Comcast Help yesterday,and they reset both our DVR's, but problem still exists.   Help?

Silver Problem Solver

Re: DVR Manager and Caller ID


How recent have you added the voice service? It does take awhile for it to be activated. If it has been a couple of days or so then call comcast and ask them to check your account codes.

Silver Problem Solver

Re: DVR Manager and Caller ID

also what are your cable boxes?

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