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Customer Service

Is anyone in the 21133 area code having problems with their telephone service. My telephone service was report to me as being out since last Friday evening.  I think it actually went out on Thursday night during a severe thunder storm.  I called for service on Saturday, and was finally scheduled for Sunday, after being forced to play comcast tech, to no avail.  Sat at home Sunday 8-10 waiting for service which never came. Alas, I went to unlock my storm door and close my entry door at 10:40 am and what do I see but a door tag from comcast indicating a service person has come at 8:10 AM.  I checked my door several times during the 8-10 period and no door tag.  I was about to think I was crazy until I read other complaints and realized comcast staff have issues with honesty.  I called to voice my complaint and reschedule.  I requested Monday and was told the earliest I could get was Wednesday.  Needless to say I was livid. Calmed down and called back and got scheduled for today.  Just sat home all day for a 3-5 appointment that never happened.  This time I sat in front of the door from 3-5 pm. 

Still no phone service - I've checked phones, reset modem, unplugged phones, etc. to no avail. And no communication from comcast. 

Is there anyone inside comcast to complaint to or do I have to write letters, not that it appears to do much good judging by the complaints I've just now read? 

Cable Expert

Re: Customer Service

You are welcome to emaiil your report it to the Social Media Team at we_can_help@cable.comcast.com  Their response time varies, but they will get in contact with you to resolve all your issues.




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